Our quality promise
Quality management at Twoda
Twoda GmbH is committed to providing its customers with high-quality products and reliable service. We view quality as a key success factor and strive to continuously improve all processes. Our goal is to meet and exceed our customers' expectations.
We follow the principles of ISO 9001 and ensure that:
- Customer concerns are taken seriously and dealt with systematically
- Causes of errors are analyzed and permanently eliminated
- Suppliers are selected and evaluated according to clear criteria
- Our processes are documented, efficient and traceable
Management ensures that these principles are understood, implemented and regularly reviewed.
Complaints process at Twoda
- Acceptance: Every customer complaint is documented (date, name, product, description).
- Testing: The cause is determined (e.g. product defect, transport damage, incorrect selection).
- Solution: The customer will be offered a suitable solution (e.g. replacement, return, credit note).
- Follow-up: The complaint is evaluated internally to avoid recurrence.
- Documentation: All steps are saved in a traceable manner (e.g. in an Excel overview).
Self-declaration on quality assurance
We hereby declare that Twoda GmbH aligns its processes according to the principles of the international quality management standard ISO 9001. Even without formal certification, we ensure that our processes are customer-oriented, transparent, and continuously improved. We are committed to systematically processing complaints, analyzing the causes of errors, and implementing improvement measures.
Our quality principles are documented and regularly reviewed.
Altena, July 14, 2021
Daniel Tymoszuk
Managing Director of Twoda UG (limited liability)